Cristallight Software - General Frequently Asked Questions

General Frequently Asked Questions

Serial Number Error
On-line Payment Process
Mac App Store

Serial Number Error

Question:

Every time I start the program on Windows Vista, it keeps asking me my full name, email address and product serial number. I enter the data and press the REGISTER box, but again and again; the program asks me to re-enter the same three (3) pieces of information over and over again.

Answer:

For this purpose you should right click on the icon of the program and choose Properties menu item of the contents menu that appears. In the Properties dialog box choose Compatibilities tab, and set the check on "Run As Administrator". The second option is to download the fixing patch for Windows Vista from the product description on our site.

Question:

I have put in the code that was given me before the download and it tells me this is the wrong code. How do I get the program to work?

Answer:

The number is correct, the typing error could occur when entering it into the Serial Number dialog box. Please hilite it and then copy to the clipboard, launch the product, and paste to the edit field.

Question:

I've lost my license code details.

Answer:

This information can be retrieved at RegNow's order lookup page:
www.regnow.com/order_lookup.html

Question:

Where can I find my serial number?

Answer:

After purchasing our product, you will be given a serial number code (activation key) for the product on a secure web page. This code will also be duplicated in the e-mail message, sent to the email address you entered while making the purchase. You can use the online activation key lookup for viewing the detailed information about your order.

On-line Payment Process

Question:

Is it secure to pay on-line trough your payment system?

Answer:

We use one of the most secure methods for purchasing over the Web. All transactions placed with us have their info transferred using RegNow encryption. We utilize a E-Merchant solutions merchant account where further encryption is used to send data to verify credit card information and to transfer funds over a 128-bit secure line from your bank to ours!. Finally, no credit card info is stored on our servers except for subscription orders, and that is further encrypted via the latest database encryption methods. All our online security systems are on continually updated UNIX Web Servers and are hosted on one of the nation's most secure, and reliable Web hosting firms. We do this to give the customer as much security as possible while maintaining our current level of service. All of these measures are upgraded periodically to ensure the highest level of security with customer data.

Question:

What are the contact details for the ordering process ?

Answer:

Our orders are processed by RegNow, a leading ecommerce provider:
Register Now, P.O. Box 1816
Issaquah, WA 98027, US

Phone: 1-877-353-7297 (US), +1 952 646-5331 (International)
Fax: 1-800-442-3172 (US), +1 952-646-5604 (International)

Question:

What if I purchased Download Protection service by mistake?

Answer:

The Download Protection service does allow you to obtain your download at any time through REGNOW. On the other hand, You can ANY TIME download the latest version of the product FROM OUR SITE, so you will not need the Download Protection service. If you feel that did purchase it by mistake please request a refund by submitting a support ticket at MyCommerce shopper support page.

Mac App Store

Question:

Can you help me with a problem with updating from App Store?

Answer:

App Store is managed by Apple staff, so we are not able to solve problems which users may encounter while purchasing, downloading or updating our products. Please contact the AppStore tech support.

Question:

I purchased your software from App Store but did not get any serial number code.

Answer:

The versions of our products purchased from App Store do not require activation. Only the versions purchased and downloaded from our site require serial number code for activation.

Question:

I purchased your application at App Store. Can I use the updated version from your site, if it appears sooner then on App Store?

Answer:

Really, the updates of our products appear on our site first, then on App Store. This happens because the App Store staff take 3-4 days for a new version approval. Nonetheless, the software purchased from App Store should be updated by using the Update tab of the App Store application only. Updates downloaded from our site require a serial number code, which App Store customers do not have.